Powerhorse Generator 4,500 Surge Watt Recoil Start - 102223

Return and Refund Policy

Cancellations & Refunds: At Industry Selected, we take pride in offering industry-leading return policies. You can cancel your order at any time before it ships or is processed and receive a full refund, excluding any pre-existing site processing fees (exceptions apply, such as custom orders; see below).

If you have questions, please send an email to sales@industryselected.com or call us at (307) 364-0122.

Cancellations (Before Order Ships): If you need to cancel an order, please contact us as soon as possible so we can facilitate a refund before your order leaves the warehouse. Reach our agents during business hours at (307) 364-0122, via the chat in the bottom right, or email sales@industryselected.com at any time.

Cancellations of Custom Orders: Custom or made-to-order products cannot be canceled or refunded, as these products are specifically produced for your order.

These units are tailored to your specifications or created upon your order. Once your order is placed, the production of your unit begins. Your warranty ensures a fully functional and operational product. If it's unclear whether your order is custom or made to order, please message or call us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns: If you need to exchange your product, you may do so. As the customer, you are responsible for any shipping costs associated with returns and exchanges.

Not all orders are eligible for return once they have shipped. We source our products directly from the manufacturer. If the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please contact us for specific information on your brand and/or product.

Due to significant increases in LTL/freight shipping costs, outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may assist in covering some costs depending on the product.

Contact sales@industryselected.com for any questions.