Shipping policy
Order Confirmation:
Upon completing your purchase, you will receive an email confirming your order. This indicates that we have successfully received your order and pre-authorized your credit card for the transaction. Upon order receipt, we promptly check with our suppliers to confirm the availability of stock for immediate shipment.
Shipping Fees:
At Industry Selected US, We offer free shipping on a large bulk of equipment available on our site. However, some equipment may incur a shipping fee and/or a lift gate cost;
CRARY BEAR CAT: $200 Lift Gate Service Fee on all deliveries to non-commercial locations.
EASY KLEEN: $100 Lift Gate Service Fee on all deliveries to non-commercial locations.
Order Shipment:
At Industry Selected US we offer a wide range of products from a number of different manufacturers. This means our orders ship from multiple locations across the US and are shipped by varying freight providers dependent on specific order requirements. Considering this, orders containing multiple products from different manufacturers may arrive separately. Our freight providers , were necessary, will endeavour to contact customers before delivery to ensure appropriate delivery timing.
Delivery Time= Handling time +Transit Time:
Handling time: 1-3 Business Days
Transit time: 2 -7 Business Days
Order Cut-off:
2PM EST Mon-Fri is the cut-off time for order processing. One business day will be added to estimated delivery time where orders are processed after 2PM EST.
Tracking Information:
We also provide tracking numbers for all orders. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your package. You will receive this tracking number via email.
We understand the importance of knowing the status of your order, and we strive to provide you with transparent and reliable tracking information. If you have any questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team. We’re here to help!
Lost Shipments / Damaged Shipment:
At Industry Selected , we only work with reputable freight providers but we are aware that accidents do happen and damage to deliveries may be incurred during shipping. Nonetheless, it is your responsibility to inspect all shipments upon delivery and to refuse delivery of damaged shipments. We will either arrange a refund or send a replacement item after due processing. The case is the same for lost shipments. In cases where shipments shows slight signs of damage please make this clear on the signing note. We most be notified of damage within 1 business day in order to investigate.
Note: Shipping is restricted to only 48 contiguous US states.
If you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer support team at
Phone: (307) 364-0122
Email: sales@industryselected.com