Shipping policy
Shipping Destinations
We ship to customer addresses within all 48 contiguous U.S. states, excluding Alaska and Hawaii. We do not offer international shipping at this moment. We also don't ship to P.O. Boxes, APO, or FPO addresses. Please refer to our checkout process to see if we ship to your location.
Order Confirmation
Upon completing your purchase, you will receive an email confirming your order. This indicates that we have successfully received your order and pre-authorized your credit card for the transaction. Upon order receipt, we promptly check with our warehouse to confirm the availability of stock for immediate shipment.
Order Shipment
At Industry Selected, we offer a wide range of products from a number of different manufacturers. This means our orders ship from multiple locations across the US and are shipped by varying freight providers dependent on specific order requirements. Considering this, orders containing multiple products from different manufacturers may arrive separately. Our freight providers were necessary, will endeavour to contact customers before delivery to ensure appropriate delivery timing.
Delivery Shipping Times (Handling + Transit Times)
Free Domestic Shipping: 3-10 business days (Monday through Friday)
Handling Times
Orders are processed within 1-3 business days, Monday through Friday. Orders placed after 2:00 PM (GMT-05:00) or on weekends will be processed the next business day.
Transit Times
Orders typically take 2-7 business days, Monday through Friday once it has passed to our carrier. Transit time is the time it takes the carrier to deliver an item to our customer.
Order Cut-off
2:00 PM (GMT-05:00) Mon-Fri is the cut-off time for order processing. One business day will be added to estimated delivery time where orders are processed after 2:00 PM (GMT-05:00).
Shipping Delays
While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or postal service disruptions. We will notify you if there are any delays in shipping your order.
Shipping Costs
At Industry Selected, we offer free shipping on a large bulk of equipment available on our site. We ship to all 48 contiguous states within the U.S. excluding Alaska and Hawaii.
Additional Shipping Fees
However, some equipment may incur a shipping fee and/or a lift gate cost;
Crary Bear Cat: $200 Lift Gate Service Fee on all deliveries to non-commercial locations.
Easy Kleen: $100 Lift Gate Service Fee on all deliveries to non-commercial locations.
Shipping Carriers
We partner with the following carriers to deliver your orders safely and efficiently:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Order Tracking
After your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment in real-time on our website.
We also provide tracking numbers for all orders. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your package on our website.
We understand the importance of knowing the status of your order, and we strive to provide you with transparent and reliable tracking information. If you have any questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team. We’re here to help!
Shipping Restrictions
We do not ship to P.O. Boxes, APO, or FPO addresses at this time.
Return Shipping and Exchanges
We offer easy returns and exchanges. Customers can return any new, unused and undamaged items within 30 days of receiving the order. To initiate a return or exchange, please visit our Returns Policy page or contact customer support team.
Return Shipping & Costs
We offer free return shipping for all U.S. orders.
Exchanges
For exchanges, we offer free shipping on the replacement item once the returned product is received.
Lost or Damaged Packages
Lost Items
If your package is lost or does not arrive, kindly contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue or send a replacement.
Damaged Items
At Industry Selected, we only work with reputable freight providers but we are aware that accidents do happen and damage to deliveries may be incurred during shipping. Nonetheless, it is your responsibility to inspect all shipments upon delivery and to refuse delivery of damaged shipments. We will either arrange a refund or send a replacement item after due process. The case is the same for lost shipments. In cases where shipments shows slight signs of damage please make this clear on the signing note. We must be notified of damage within 1 business day in order to investigate.
If you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer support team at:
Phone number: (307) 364-0122
Email: sales@industryselected.com
Address: 30 N Gould St STE R, Sheridan, WY, 82801, United States
Business Hours: 9 AM - 5 PM (Mon to Fri)