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Refund & Returns Policy

 

We have a 30-day return policy. Therefore, customers have 30 days from the date of delivery to request return authorization. 

Cancellations & Refunds:

You can cancel your order at any time before it ships or is processed and receive a full refund, excluding any pre-existing site processing fees, which are 3%. (exceptions apply, such as custom orders; see below).

If you have questions, please send an email to sales@industryselected.com or call us at (307) 364-0122.

Cancellations (Before Order Ships):

If you need to cancel an order, please contact us as soon as possible so we can facilitate a refund before your order leaves the warehouse. Reach our agents during business hours at (307) 364-0122, via the chat in the bottom right, or email sales@industryselected.com at any time.

Cancellations of Custom Orders:

Custom or made-to-order products cannot be canceled or refunded, as these products are specifically produced for your order.

These units are tailored to your specifications or created upon your order. Once your order is placed, the production of your unit begins. Your warranty ensures a fully functional and operational product. If it's unclear whether your order is custom or made to order, please message or call us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns: 

As the customer, you are responsible for any shipping costs associated with returns and exchanges.

Not all orders are eligible for return once they have shipped. We source our products directly from the manufacturer. If the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please contact us for specific information on your brand and/or product.

Due to significant increases in LTL/freight shipping costs, outright returns will incur a 25% cancellation fee + return shipping costs. 

Please Read the Following:

When making a purchase from Industry Selected, you acknowledge the terms of the Exchange Agreement:

  • Inspect the package upon delivery, notate and take pictures of any damage, and provide it to Industry Selected within 24 hours of delivery.
  • Be responsible for the cost of return shipping and the cost of new product shipping in the case of a refund or exchange.
  • Return products unopened and unused. An additional restocking fee may apply.
  • Understand that if an order has left the warehouse, a full refund may not be possible.
  • Accept responsibility for paying return shipping fees and restocking fees, 25%, if an order is returned after shipping.
  • Acknowledge that shipping date estimates are subject to change due to factors beyond the control of Industry Selected.
  • Agree not to cancel an order or file a chargeback for order delays or inaccurate estimated times due to factors outside the control of Industry Selected.
Damages:

Inspect the packaging of your item(s) upon arrival. If you notice any damage, make note of it when signing for delivery. If items arrive damaged, send photos of damage, box, and SKU, along with a brief description of the damage to sales@industryselected.com. We will process an insurance claim on your behalf. Freight damage claims must include photos and videos within 24 hours of arrival.

Warranty:

Warranties vary by manufacturer; see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, it is not a warranty claim.

Returns shipping charges:

Industry Selected's default is that customers are responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.

Most products have guarantee warranty policies, ensuring you receive a fully functional, operating product without extra expenses. Please refer to individual product pages for details.

BOGO Promotions:

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will receive a replacement for that item or a store credit for its standalone value. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee.

All customers agree that they have read, understand, and agree to the terms and conditions above.

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@industryselected.com.

Refund

Once we receive your returned item, we will notify you via email and we will issue a refund to the original payment method used for purchase. Please note that your refund may take up to 5-7 business days to be processed and reflected in your account, depending on your payment method and bank.

Chargebacks:

Our team is here to assist you and resolve any issues. We have crafted our policies to be as fair as possible, believing them to be top-tier in the industry. We are on your team, providing immediate responsiveness and doing our best to help you and provide the best resolution.

Any customer filing a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a received product, contact us, and we will help you resolve your issue. Please refrain from filing chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact for any questions

Phone: (307) 364-0122
Email: sales@industryselected.com